Answers from your knowledge
Retrieval over your own documents, policies and history, with a citation on every answer so anyone can check it.
AI agents & assistants · Riyadh
AI agents and chatbots, built for Riyadh
Assistants that answer from your own documents with citations, qualify enquiries before they reach a person, and hand over cleanly when the answer matters. Not a widget that apologises for not understanding.
- 2020Founded
- Sunday to ThursdayWe work your week
- Written scopeBefore anything is built
- You own itCode, data, infrastructure
Why Riyadh
Riyadh businesses do not have a technology problem. They have a process problem.
Riyadh has the scale to justify assistants and an Arabic-first audience that will judge one in seconds. Right-to-left layout done properly, dialect-tolerant understanding and answers that read as though written in Arabic rather than translated into it are the difference between adoption and quiet abandonment.
Riyadh is the fastest-moving major market in the region and the volume of capital projects has created an operational problem rather than a technical one: too many contractors, too many submissions, too many approvals, tracked across too many spreadsheets. Arabic-first interfaces, right-to-left layout done properly, and documents that arrive in both languages are the baseline, not an enhancement.
The difference between an assistant that earns its place and one that gets switched off in a month is almost never the model. It is whether it answers from your material rather than from memory, whether it says "I do not know" instead of inventing something, and whether it hands over to a human at the right moment with the conversation attached.
Qué construimos
AI agents & assistants, built to be run by your team.
Qualification before escalation
The assistant gathers what a person would have had to ask for anyway, so the first human conversation starts from a complete picture.
Clean hand-over
When it should stop, it stops — and passes the full conversation, the documents and what it was unsure about to a named person.
Voice as well as text
The same assistant on the phone and on the page, in the visitor's language, with the same limits in both.
Guarded by design
Narrow tools, no ability to send, pay or publish on its own, and defences against instructions hidden inside the content it reads.
Measured, not assumed
Resolution rate, escalation rate and what it got wrong, reviewed on a cadence with the people who answer those questions today.
Proof you can open
Systems that exist, not case studies that describe them.
NOVA, live on this site
Our own assistant answers from every page of this site, in text and voice, in seven languages, and hands over to an engineer. Try it before you call us.
Open it ↗Recepción de inmigración con AI
Adaptive questioning, document handling, completeness signals and a staff hand-off — a working example of an assistant inside a regulated workflow.
Open it ↗This site serves hand-written Arabic with correct right-to-left rendering, which is a small but reliable indicator of whether a supplier treats Arabic as a first language or a translation layer.
What good looks like
Four tests any supplier should pass.
If you are comparing suppliers in Riyadh, these are worth asking about before the portfolio comes out. They separate a system that will still be working in three years from one that demonstrates well.
- Every answer carries a source, so trust is verifiable rather than requested.
- It refuses rather than guesses, and the refusal routes somewhere useful.
- A person can see the whole conversation when it reaches them, and does not start from nothing.
- It cannot take an irreversible action on its own, however the conversation is phrased.
How an engagement runs
Bounded, staged, and reversible at every point.
- Mapear
We find the real bottleneck, the owners, the data and the decision the system has to make. Usually three to five days.
- Prove
A fixed-scope sprint on the riskiest part, with a success criterion agreed in writing beforehand and the honest answer at the end — including stop.
- Construir
Staged releases, each usable on its own, so the business keeps running while it changes.
- Hand over
Written architecture decisions, a runbook, training, and code your team can read. Support is a separate choice, not an assumption.
What it costs
We publish one fixed price — a fixed-scope AI sprint — and we will not quote a workflow we have not seen. The estimator will give you a phased plan, a timeline band and an indicative size against that price, as a document you can forward to whoever signs.
Working with Riyadh
Time zones, handled rather than hoped
Riyadh is two hours behind Karachi, and the working week runs Sunday to Thursday rather than Monday to Friday. We work the Saudi week when a Saudi client needs it: Sunday is a working day on the project, and Friday is not. That is a scheduling decision we make at the start rather than a surprise in week three.
What a build here has to satisfy
Rules that shape the architecture
Saudi Arabia's Personal Data Protection Law applies and carries expectations about where personal data is processed. ZATCA electronic invoicing is mandatory and any system that touches billing has to produce compliant invoices and integrate with the clearance process. Local content and Saudization requirements affect how engagements are structured, and that is discussed openly rather than discovered later.
Before you call
The questions we get asked first.
How is this different from the chatbot on our website now?
Most website chatbots match keywords to canned answers. This retrieves the relevant passages from your own material and answers from them with a citation, and it is built to hand over rather than to keep somebody trapped in a loop.
Will it make things up?
Language models can, which is why the system is built to contain it: retrieval over your documents, citations shown, output validated against a structure, and a person in front of anything that is binding.
Can it work in Arabic or Urdu as well as English?
Yes, and properly — right-to-left layout, correct typography and answers in the language the question was asked in. This site itself runs in seven languages with hand-written Arabic and Urdu pages.
What about confidential documents?
We agree in writing which service processes what, and use providers contractually bound not to retain your data or train on it. Where the workflow allows, material is redacted before it goes anywhere it does not need to be.
Can it book appointments or update our CRM?
It can, and that is exactly where care is needed. Actions that change records or commit time are given narrowly, logged, and in most designs confirmed by a person.
Next step
Cuéntanos qué está frenando a tu negocio.
Bring the workflow, the product idea or the growth problem. We will tell you what we would build, what we would not, and what it would take — and if the answer is that you should buy something instead, we will say that.
ASTACKRA · 15/5 Block 3D, Nazimabad No. 3, Karachi · +92 313 8168638 · Serving Riyadh remotely · Working week: Sunday to Thursday
AI Agents & Chatbots elsewhere
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