CUSTOMER SUPPORT · RETURNS · RESOLUTION OPS · AI TRIAGE

Turn one overloaded support flow into a controlled AI resolution system for $10K.

Built for e-commerce, retail and customer-operations teams where AI chat, ticketing systems or offshore support still leave too many cases unresolved, repeated or escalated without enough context.

Apply for Resolution Sprint ↗Review Astackra work

Fixed $10K starting engagementOne resolution workflowAI + human escalation

The operating problem

Conversation is not resolution.

Customers repeat themselves

Context is fragmented across chat, email, orders, courier events and previous tickets.

AI handles the easy part only

The moment a case becomes unusual, the system escalates without a structured action plan.

Agents work from raw history

Human support spends time reconstructing what happened instead of resolving the issue.

What the $10K sprint can prove

A resolution layer that knows when to solve, when to assist and when to escalate.

Case intelligence

Unify conversation, order state, prior actions and relevant policy into a structured case summary.

AI triage

Classify issue type, urgency, confidence, required data and whether the case is safe for automated handling.

Resolution recommendation

Suggest the next valid action from policy, account state and business rules rather than generating generic support text.

Bounded automation

Automate safe actions such as status checks, approved follow-ups or workflow updates while preserving business controls.

Critical-case escalation

Escalate with a concise summary, risk points, attempted actions and a clear next step for the human owner.

Resolution analytics

Separate conversations from resolved cases, expose repeat-contact patterns and identify where policy or product issues create demand.

Best fit

Choose this Sprint when support volume is not the only problem—resolution quality is.

Strong signals

Customers contact support multiple times for the same issue.
AI or chatbots answer questions but cannot complete enough cases.
Agents switch between ticketing, order, courier and payment systems.
Escalations arrive without a useful summary or recommended action.
Returns, refunds, delivery exceptions or account issues consume disproportionate agent time.
Management measures ticket volume but lacks a clear resolution-quality view.

What you leave with

Mapped resolution workflow.
Case taxonomy and triage model.
Working priority slice or prototype.
AI/human escalation logic.
Integration and system-state plan.
Production scope and commercial next step.

Relevant operating patterns

Astackra builds around the case state, not just the chat window.

Returns & refunds

Resolution OS

Case state, courier signals, policy rules, customer history, AI triage and human escalation in one operational view.

Customer service

AI Agent Assist

Summaries, next-action recommendations, knowledge retrieval, response drafting and attention flags for frontline teams.

Operations

Exception Management

Route unusual cases by severity, business impact, confidence and ownership instead of forcing every case through the same path.

Fixed first move · $10,000

Reduce unresolved work before adding another chatbot or another support queue.

Send your highest-volume or highest-cost customer issue, current tools and escalation path. Astackra will review whether the $10K Sprint is the right first engagement.

Start Resolution Sprint ↗