The Web Content Accessibility Guidelines are the international standard for making web content usable by people with disabilities, organised into testable success criteria at three levels — A, AA and AAA. AA is the level named in most legislation and most public-sector procurement.
Roughly a third of the criteria can be checked automatically — missing alternative text, unlabelled fields, insufficient colour contrast, broken heading order. The rest need a person: whether the keyboard order makes sense, whether an error message explains how to fix the problem, whether the captions on a video are accurate. A supplier claiming full conformance from an automated scan alone has not done the work.
Where it fits in a build
Required in practice for public-sector and institutional buyers, increasingly expected in enterprise procurement, and a straightforward quality improvement everywhere else. Built in from the start it costs very little; retrofitted it is a project.
Common mistakes
Installing an accessibility overlay widget and considering the matter closed. It is not conformance and it is widely opposed by disabled users.
Testing the homepage only, when the forms and the checkout are where people are blocked.
Removing focus outlines for visual reasons, which makes keyboard navigation impossible.
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