Workflow orchestration
Intake, assignment, checks, approvals, notifications and completion, with one owner at every moment and a status anyone can read.
AI & workflow automation · Leeds
AI automation for Leeds businesses
We connect the forms, inboxes, documents and systems your team moves work between, and put AI only where judgement is actually needed. The result is a process you can see, measure and trust — not a chatbot bolted onto a broken workflow.
- 2020Founded
- Monday to FridayWe work your week
- Written scopeBefore anything is built
- You own itCode, data, infrastructure
Why Leeds
Leeds businesses do not have a technology problem. They have a process problem.
Leeds work is weighted toward case-based processes in finance, insurance, legal and health: a claim, a referral or an application that passes between teams and has to be defensible months later. Automation here is judged less on speed than on whether the trail it leaves can answer who decided what, and on what evidence.
Leeds is the largest financial and legal centre in the UK outside London and a national centre of health technology, which means a high proportion of the work involves regulated data and case-based workflows: claims, applications, referrals, cases that pass between teams and must be auditable at every step. Systems here are judged on whether they can answer "who decided this, and on what evidence" months later.
Most automation projects fail for the same reason: somebody automated the process as it was written down rather than as it is actually performed, and the exceptions — which is where all the time goes — were left untouched. We start by mapping what really happens, including the parts people handle informally, and we automate the path that costs you money.
What we build
AI & workflow automation, built to be run by your team.
Document intelligence
Tenders, invoices, contracts and forms read into structured fields, with per-field accuracy agreed before the build and anything uncertain flagged rather than guessed.
System integration
CRM, ERP, finance, email and portals connected properly, with a decision on record about which system owns which field.
AI where it earns its place
Classification, extraction, summarisation and next-best-step. Deterministic code performs the action; the model never does.
Human approval built in
A named person approves anything binding, sees the evidence the system used, and that approval is recorded.
Measurement from day one
Cycle time, exception rate and where work is stuck, visible from launch rather than reconstructed later.
Proof you can open
Systems that exist, not case studies that describe them.
Tender Management OS
Email-to-tender intake, AI-assisted document review, controlled assignment and an auditable decision flow.
Open it ↗Customer Resolution Operations
Role-aware resolution with AI next-best-step support, departmental routing and customer-visible status.
Open it ↗The Customer Resolution Operations Platform and the AI Immigration Intake system are both case-based workflows with ownership, routing and history built in.
What good looks like
Four tests any supplier should pass.
If you are comparing suppliers in Leeds, these are worth asking about before the portfolio comes out. They separate a system that will still be working in three years from one that demonstrates well.
- The process is visible: anyone can answer "where is that job?" without asking a colleague.
- Exceptions are routed to a person with the context attached, not dropped into an inbox.
- Nothing binding happens without a human approving it, and the approval is in the record.
- When something breaks, an alert reaches a person before a customer notices.
How an engagement runs
Bounded, staged, and reversible at every point.
- Map
We find the real bottleneck, the owners, the data and the decision the system has to make. Usually three to five days.
- Prove
A fixed-scope sprint on the riskiest part, with a success criterion agreed in writing beforehand and the honest answer at the end — including stop.
- Build
Staged releases, each usable on its own, so the business keeps running while it changes.
- Hand over
Written architecture decisions, a runbook, training, and code your team can read. Support is a separate choice, not an assumption.
What it costs
We publish one fixed price — a fixed-scope AI sprint — and we will not quote a workflow we have not seen. The estimator will give you a phased plan, a timeline band and an indicative size against that price, as a document you can forward to whoever signs.
Working with Leeds
Time zones, handled rather than hoped
Four hours behind Karachi in winter, five in summer. The Karachi afternoon covers the whole Leeds morning, which suits the review-and-decide rhythm most clients here prefer.
What a build here has to satisfy
Rules that shape the architecture
UK GDPR, and in health and care contexts the expectations are stricter again: data minimisation, role-based access and an audit trail are design requirements rather than features, and any supplier should be able to describe them before being asked.
Before you call
The questions we get asked first.
Can you automate our process without replacing the software we already use?
Usually, yes. CRM, email, forms, databases and portals can often be connected into a controlled automation layer, depending on what interfaces they expose. Replacing everything is rarely the cheapest route, and we will say so when it is not.
How long before we see something working?
A bounded first release is measured in weeks, not quarters. We would rather put a narrow working version in front of your team early than demonstrate a wide one that nobody has used.
What happens when the AI gets something wrong?
It is designed to be wrong safely. Low-confidence results are flagged, anything binding waits for a person, and every decision keeps the evidence it was based on so a mistake can be found and fixed rather than argued about.
Who owns what you build?
You do — code, prompts, infrastructure definitions and evaluation data. You can take it elsewhere without asking our permission.
Do we need to know what we want before calling you?
No. Describe the part of the business that keeps fighting back. Half of what looks like a software problem turns out to be a hand-off problem, and that is worth finding out before anyone writes code.
Next step
Tell us what is slowing your business down.
Bring the workflow, the product idea or the growth problem. We will tell you what we would build, what we would not, and what it would take — and if the answer is that you should buy something instead, we will say that.
ASTACKRA · 15/5 Block 3D, Nazimabad No. 3, Karachi · +92 313 8168638 · Serving Leeds remotely · Working week: Monday to Friday
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