Operations platforms
Intake, ownership, routing, approvals and reporting for the process your business actually runs on.
Custom software & SaaS · Leeds
Custom software for Leeds businesses
Operations platforms, internal systems and SaaS products built around how your business actually works — with roles, permissions, audit history and the integrations that make it one system instead of five.
- 2020Founded
- Monday to FridayWe work your week
- Written scopeBefore anything is built
- You own itCode, data, infrastructure
Why Leeds
Leeds businesses do not have a technology problem. They have a process problem.
Leeds projects are case management by another name — finance, insurance, legal and health workflows where a record moves between teams and every movement has to be reconstructable. Permissions, ownership and append-only history are designed into the first data model here, because retrofitting them is close to a rebuild.
Leeds is the largest financial and legal centre in the UK outside London and a national centre of health technology, which means a high proportion of the work involves regulated data and case-based workflows: claims, applications, referrals, cases that pass between teams and must be auditable at every step. Systems here are judged on whether they can answer "who decided this, and on what evidence" months later.
Most businesses should buy software rather than build it, and we will tell you when that is the answer. Building is right when the workflow is the advantage, when every product you have trialled needs the process changed in a way your team will not accept, or when the real work is the joins between three systems that no single vendor owns.
What we build
Custom software & SaaS, built to be run by your team.
Roles and permissions
What each role may see and do, designed from the process rather than the org chart, and enforced below the interface as well as in it.
Audit history
Append-only records of who did what, when, and to what — the thing that turns "the system decided" into something defensible.
Integration
CRM, ERP, finance, identity and third-party APIs, with an explicit decision about which system is authoritative for each field.
SaaS foundations
Tenant separation, sign-up, billing, support tooling and data export, designed in rather than retrofitted at customer fifty.
Hand-over you can act on
Written architecture decisions, a runbook and code your own team can read without the original authors in the room.
Proof you can open
Systems that exist, not case studies that describe them.
Tender Management OS
Role-aware intake, controlled assignment, document review and structured decision flow, with audit history throughout.
Open it ↗Customer Resolution Operations
Current-owner control, cross-department routing and customer-visible status in one operational system.
Open it ↗The Customer Resolution Operations Platform and the AI Immigration Intake system are both case-based workflows with ownership, routing and history built in.
What good looks like
Four tests any supplier should pass.
If you are comparing suppliers in Leeds, these are worth asking about before the portfolio comes out. They separate a system that will still be working in three years from one that demonstrates well.
- A new person can be given the right access on their first morning without a conversation about it.
- Any record can be traced: who touched it, when, and what changed.
- The system is deployed, monitored and alerting, and you find out about failures before your customers do.
- You hold the code, the infrastructure definitions and the data, and could move them tomorrow.
How an engagement runs
Bounded, staged, and reversible at every point.
- Map
We find the real bottleneck, the owners, the data and the decision the system has to make. Usually three to five days.
- Prove
A fixed-scope sprint on the riskiest part, with a success criterion agreed in writing beforehand and the honest answer at the end — including stop.
- Build
Staged releases, each usable on its own, so the business keeps running while it changes.
- Hand over
Written architecture decisions, a runbook, training, and code your team can read. Support is a separate choice, not an assumption.
What it costs
We publish one fixed price — a fixed-scope AI sprint — and we will not quote a workflow we have not seen. The estimator will give you a phased plan, a timeline band and an indicative size against that price, as a document you can forward to whoever signs.
Working with Leeds
Time zones, handled rather than hoped
Four hours behind Karachi in winter, five in summer. The Karachi afternoon covers the whole Leeds morning, which suits the review-and-decide rhythm most clients here prefer.
What a build here has to satisfy
Rules that shape the architecture
UK GDPR, and in health and care contexts the expectations are stricter again: data minimisation, role-based access and an audit trail are design requirements rather than features, and any supplier should be able to describe them before being asked.
Before you call
The questions we get asked first.
Should we buy something off the shelf instead?
Often, yes, and we would rather say so in the first conversation than take the project. Buy when the process is standard and your version of it is not a competitive advantage. Build when the workflow is the business.
How do you estimate work you have not seen?
We do not give a firm number before discovery. The scoping estimator on this site will give you an indicative shape and a phased plan in ten questions, sized against our one published fixed price, and it says plainly that it is an indication rather than a quote.
What happens after launch?
Software that is not maintained becomes a liability quickly. Support is a separate, explicit agreement — not a line quietly assumed in the build price — and you are free to take maintenance elsewhere.
Can you work with our existing system rather than replacing it?
Usually that is the better plan. A common and sound pattern is to leave the system of record alone, build the fast-moving operational layer alongside it, and write back only the settled result.
Who actually does the work?
A small named team, with a lead engineer who is hands-on and accountable for the architecture. You will know who they are and talk to them directly.
Next step
Tell us what is slowing your business down.
Bring the workflow, the product idea or the growth problem. We will tell you what we would build, what we would not, and what it would take — and if the answer is that you should buy something instead, we will say that.
ASTACKRA · 15/5 Block 3D, Nazimabad No. 3, Karachi · +92 313 8168638 · Serving Leeds remotely · Working week: Monday to Friday
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